Website Privacy Policy

Last updated: 7 September 2026

This privacy policy explains how personal information is collected and used when you visit https://kenilworthcourt.com/ or contact us through the website.

This policy relates specifically to the Kenilworth Court website. It does not cover personal information collected or processed through property management, leaseholder administration, resident records or other activities conducted outside the website.

1. Who We Are

The Kenilworth Court website is operated on behalf of Kenilworth Court.

For questions about this privacy policy or how your personal information is handled through the website, please contact:

Email: stevelogie@kenilworthcourt.com

2. Information We Collect

We may collect the following information when you use this website:

Information You Provide

If you contact us through a website form or by email, we may collect:

  • Your name

  • Your email address

  • Your telephone number, if provided

  • Your property or flat details, if relevant to your enquiry

  • Any information included in your message

  • Any documents or files you choose to provide

Please avoid including sensitive or unnecessary personal information in website forms or emails.

Information Collected Automatically

When you visit the website, certain technical information may be collected automatically, including:

  • Your Internet Protocol address

  • Your browser type and version

  • Your device type

  • Your operating system

  • The pages you visit

  • The date and time of your visit

  • The website or search engine that referred you to this website

  • Cookie and consent preferences

This information may be collected through server logs, cookies and website analytics tools.

3. How We Use Your Information

Information collected through the website may be used to:

  • Respond to enquiries and requests

  • Direct your enquiry to the appropriate person

  • Provide information requested through the website

  • Maintain the security and proper operation of the website

  • Identify and prevent spam, fraud or misuse

  • Understand how visitors use the website

  • Improve the website, its content and its accessibility

  • Comply with legal and regulatory obligations

  • Establish, exercise or defend legal claims

We will not use information collected through the website for unrelated purposes without informing you where required.

4. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on:

Legitimate Interests

We may process information where it is reasonably necessary to operate, protect and improve the website, respond to enquiries or maintain website security. We will consider and balance these interests against your rights and freedoms.

Consent

We may rely on your consent when you choose to submit information or allow optional cookies through the cookie consent banner. You may withdraw your consent at any time.

Legal Obligation

We may process information where necessary to meet a legal or regulatory obligation.

Contract

If your website enquiry relates to an agreement or a request to take steps before entering into an agreement, processing may be necessary for contractual purposes.

5. Cookies

Cookies are small text files stored on your device when you visit a website.

This website may use:

  • Essential cookies, which are required for the website to function properly and securely

  • Preference cookies, which remember choices such as your cookie settings

  • Analytics cookies, which help us understand how visitors use the website

  • Third party cookies, which may be placed by embedded content or external services

Where required, optional cookies will only be used after you have provided consent through the website’s cookie consent banner.

You can accept, reject or manage optional cookies using the cookie banner. You can also control cookies through your browser settings. Blocking essential cookies may affect how the website operates.

6. Website Analytics

The website may use an analytics service to understand how visitors interact with its pages. Analytics information may include page views, approximate location, device information, browser information and how visitors arrived at the website.

Where analytics cookies are not essential, they will only be activated after you provide consent.

Analytics information is generally reviewed in an aggregated form and is not used by us to identify individual visitors directly.

7. Contact Forms and Email Enquiries

When you submit an enquiry through the website, the information you provide may be sent to the relevant Kenilworth Court representative or service provider so that your enquiry can be answered.

Website enquiries may also be retained in the website system, email accounts, backups or security logs for a limited period.

Submitting a website form does not guarantee that your enquiry has been received or that action has been taken. For urgent property, safety or maintenance matters, you should use the appropriate contact method provided to residents or leaseholders.

8. Who We Share Information With

We may share personal information collected through the website with trusted organisations that help us operate and maintain it, including:

  • Website hosting providers

  • Website developers and technical support providers

  • Email and communication service providers

  • Website security and spam prevention providers

  • Analytics providers, where consent has been given

  • Professional advisers, where reasonably necessary

  • Public authorities, regulators or law enforcement bodies where required by law

These organisations may only use personal information for the agreed purpose and must handle it securely.

We do not sell personal information collected through the website.

9. Third Party Services and Links

The website may contain links to external websites or content provided by third parties. These may include maps, videos, downloadable documents or other external services.

Third party websites have their own privacy policies and cookie practices. We are not responsible for how external websites collect or use personal information. You should review the relevant privacy policy before providing information to another website.

10. International Data Transfers

Some website service providers may store or process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place. These may include an adequacy decision, approved contractual protections or another lawful transfer mechanism.

11. How Long We Keep Information

We retain personal information collected through the website only for as long as reasonably necessary for the purpose for which it was collected.

The appropriate retention period will depend on:

  • The nature of the information

  • The reason it was provided

  • Whether an enquiry remains active

  • Any legal, accounting or security requirements

  • Whether the information is needed to establish, exercise or defend a legal claim

Routine website enquiries will normally be deleted when they are no longer required. Technical logs and cookie information may be retained for shorter periods unless they are needed to investigate a security incident.

12. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information collected through the website. These measures may include secure hosting, access controls, software updates, backups, encryption and website security monitoring.

However, no website or method of electronic communication can be guaranteed to be completely secure. You provide information through the website at your own risk.

13. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

  • Ask for a copy of the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your personal information

  • Ask us to restrict how your information is used

  • Object to certain uses of your information

  • Ask for your information to be transferred to you or another organisation

  • Withdraw consent where processing is based on consent

  • Complain about how your personal information has been handled

These rights are not absolute and may not apply in every situation.

To exercise a right, contact stevelogie@kenilworthcourt.com. We may need to confirm your identity before responding. We will normally respond within one month, although the law allows additional time in certain circumstances.

14. Complaints

If you are concerned about how your personal information has been handled, please contact us first so that we have an opportunity to investigate.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: www.ico.org.uk

15. Children’s Privacy

This website is not intended to collect personal information directly from children. If you believe that a child has submitted personal information through the website, please contact us so that we can take appropriate action.

16. Changes to This Policy

We may update this privacy policy when the website, its services or applicable legal requirements change.

The latest version will be published on this page, with the date of the most recent update shown at the top.